Customers experienced interactions distribution interruption

Incident Report for RingCentral Engage Digital

Resolved

This incident has been resolved.
Posted Mar 27, 2025 - 11:58 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 27, 2025 - 11:31 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 27, 2025 - 10:17 CET

Investigating

A portion of Engage Digital customers may have experienced delays in interactions distribution.
Please note that this is limited to customers still hosted on our Claranet servers.
Posted Mar 27, 2025 - 10:14 CET
This incident affected: Engage Digital.