All Systems Operational
Engage Digital Operational
Source Synchronization Operational
Messenger synchronization Operational
Facebook page synchronization Operational
Twitter synchronization Operational
Chat synchronization Operational
Email synchronization Operational
Mobile Messaging synchronization Operational
Whatsapp synchronization Operational
Instagram synchronization Operational
Other synchronization issues Operational
Engage Communities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - Survey are working fine for the last 45min. Alchemer announced problem is identified but did not mark it as resolved. Closing the incident as there is no impact since we posted the first update.
Feb 18, 11:33 CET
Update - Surveys in Alchemer/Survey Gizmo EU are working properly for the last 15min but it still marked as an incident on their own status page.

Waiting for their confirmation the incident is closed on their side before closing this one.
Feb 18, 11:00 CET
Monitoring - SurveyGizmo/Alchemer a service we offer as an integration for surveys is currently down for their EU point of presence.

This may impact EMEA Engage Digital customers if
1) your Account is using survey
2) This survey has been setup in EU account for survey gizmo

You can assess that in /admin/extensions/ if Customer Survey is enabled and "EU" is selected.

If you are in this case and a survey is enabled for LiveChat / Engage Messaging we recommend to disable it to avoid visible disruption for your end users.

Alchemer is warned and working on it, you can follow/subscribe to their progress on their status page https://alchemer.statuspage.io/
Feb 18, 10:44 CET
Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.