All Systems Operational
Engage Digital Operational
Source Synchronization Operational
Messenger synchronization Operational
Facebook page synchronization Operational
Twitter synchronization Operational
Chat synchronization Operational
Email synchronization Operational
Mobile Messaging synchronization Operational
Whatsapp synchronization Operational
Instagram synchronization Operational
Other synchronization issues Operational
Engage Communities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - Facebook has not closed its issue yet but announced it's resolved 10h ago. Volume of received attachments are normal.

Please contact support if you still notice any issue.
Nov 24, 11:03 CET
Monitoring - Facebook deployed a fix a couple hours ago, the situation seems back to normal, we are monitoring the situation.
Nov 24, 10:12 CET
Identified - Messenger Facebook API (webhook) is not always delivering the attachments pushed by customers whatever their type is (image or else) to Engage Digital. The effect on Engage Digital is that most attachments are silently NOT imported in Engage Digital and neither the customer nor the agent is aware of that.

It's an identified bug on Facebook side https://developers.facebook.com/support/bugs/393441492018560/ that is suddenly getting a lot of traction as situation seem to be getting worse and worse (meaning less and less attachments are delivered by Facebook).

As far as we can tell most pages are impacted but messages with attachments sent from Engage Digital are properly delivered to customers.

We are monitoring the situation closely and trying to escalate it to Facebook so that it get resolved as far as possible.
Nov 23, 18:27 CET
Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.