tag:status.dimelo.com,2005:/historyRingCentral Engage Digital Status - Incident History2024-03-29T01:06:31+01:00RingCentral Engage Digitaltag:status.dimelo.com,2005:Incident/201555882024-03-19T23:00:56+01:002024-03-19T23:00:56+01:00Security Updates on Engage Communities<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> CET</small><br><strong>Scheduled</strong> - Starting March 19th, 2023, 10:00 PM CET, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />March 19th, 2023, 10:00 PM CET - March 19th, 2023, 11:00 PM CET (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/198934742024-02-02T23:00:24+01:002024-02-02T23:00:24+01:00Customers are experiencing issues with sending private messages on Twitter/X channels<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Resolved</strong> - Our team has rolled out a fix for this issue. Situation is now back to normal.<br />If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Identified</strong> - Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only).<br />If you're experiencing issues, please reach out to our Support team.</p>tag:status.dimelo.com,2005:Incident/194880832023-12-20T15:49:05+01:002023-12-20T15:49:05+01:00Issue with Twitter/X channels<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:49</var> CET</small><br><strong>Resolved</strong> - Situation is back to normal, channels are correctly synchronized.<br />If you're experiencing any issue, please reach out to our support team.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:05</var> CET</small><br><strong>Monitoring</strong> - Synchronization has resumed on impacted channels.<br />Our teams are still monitoring the situation and are waiting for more information from X teams to identify the root cause.<br />If you're experiencing any issue, please reach out to our support team.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:37</var> CET</small><br><strong>Investigating</strong> - A portion of Engage Digital customers may experience issues with receiving and sending messages on Twitter/X channels.<br />Our teams are investigating the root cause and are checking with X teams</p>tag:status.dimelo.com,2005:Incident/192408262023-12-11T23:00:11+01:002023-12-11T23:00:11+01:00Security Updates on Engage Communities<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:07</var> CET</small><br><strong>Scheduled</strong> - Starting December 11th, 2023, 10:00 PM CET, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />December 11th, 2023, 10:00 PM CET - December 11th, 2023, 11:00 PM CET (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/192345042023-11-29T12:31:26+01:002023-11-29T12:31:26+01:00Issues on Engage Messaging channels<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:31</var> CET</small><br><strong>Resolved</strong> - The root cause has been identified and a fix has been implemented.<br />Please reach out to our support team if you're experiencing issue with your Engage Messaging channel.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:16</var> CET</small><br><strong>Update</strong> - Performance is back to normal, messages are sent and receive without delay.<br />Our teams are still investigating the root cause</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Monitoring</strong> - Performance is back to normal, messages are sent and receive without delay.<br />Our teams are still investigating the root cause</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:12</var> CET</small><br><strong>Identified</strong> - A portion of Engage Digital customers may experience delays on sending and receiving messages on Engage Messaging channels.<br />Please note that this is limited to customers still hosted on our Claranet servers.</p>tag:status.dimelo.com,2005:Incident/182115412023-09-18T23:00:10+02:002023-09-18T23:00:10+02:00Security Updates on Engage Communities<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>17:49</var> CEST</small><br><strong>Scheduled</strong> - Starting September 18th, 2023, 10:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />September 18th, 2023, 10:00 PM CEST - September 18th, 2023, 11:00 PM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/184907342023-09-14T12:08:22+02:002023-09-14T12:08:22+02:00Instagram API issue<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:08</var> CEST</small><br><strong>Resolved</strong> - Our team has confirmed the issue is resolved.<br />If you're still experiencing issues, please add an admin to your Meta Business Manager following this process: https://www.facebook.com/business/help/1125825714110549?id=420299598837059<br /><br />Please reach out to our Support team for more information.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:42</var> CEST</small><br><strong>Monitoring</strong> - Meta marked this incident as resolved.<br /><br />Our teams are monitoring the situation to make sure synchronization resumes on all impacted channels.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:11</var> CEST</small><br><strong>Identified</strong> - A portion of customers may experience issues with their Instagram channels.<br />Meta teams updated their status page and are working on the issue: https://metastatus.com/graph-api<br /><br />Our teams will be monitoring the situation and provide updates once we have more information.</p>tag:status.dimelo.com,2005:Incident/172200222023-05-11T19:03:46+02:002023-05-11T19:03:46+02:00Whatsapp - Major disruption on outbound messages<p><small>May <var data-var='date'>11</var>, <var data-var='time'>19:03</var> CEST</small><br><strong>Resolved</strong> - The incident is now marked as resolved, all outgoing message traffic has now fully recovered.<br />If you're still experiencing issues, please reach out to our Support team.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>18:05</var> CEST</small><br><strong>Identified</strong> - A portion of customers may experience issues without outbound messages on Whatsapp sources.<br />Whatsapp teams updated their status page and are working on the issue: https://metastatus.com/whatsapp-business-api<br /><br />Our teams will be monitoring the situation and provide updates once we have more information.</p>tag:status.dimelo.com,2005:Incident/168913292023-05-09T23:00:05+02:002023-05-09T23:00:05+02:00Security Updates on Engage Communities<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Scheduled</strong> - Starting May 9, 2023, 10:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />May 9, 2023, 10:00 PM CEST - May 9, 2023, 11:00 PM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/165889252023-03-21T11:43:40+01:002023-03-21T11:43:40+01:00Issues on outbound emails on US Postmark channels<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Resolved</strong> - Issue has been resolved, emails are now sent without any issue.<br />We are still monitoring the situation. Please reach out to our support team if you encounter any issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:41</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:02</var> CET</small><br><strong>Investigating</strong> - A portion of our US-based customers may experience issues sending emails through Postmark channels.<br />Our teams are actively working to resolve this.</p>tag:status.dimelo.com,2005:Incident/162471252023-02-23T14:08:10+01:002023-02-23T14:08:10+01:00Messenger channel sync partial outage<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:08</var> CET</small><br><strong>Resolved</strong> - The problem has been solved on the Meta's side and the situation is now back to normal.<br /><br />Thanks for your patience</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:05</var> CET</small><br><strong>Identified</strong> - Source synchronization for your Messenger channels may be temporarily impossible or slowed down due to an ongoing issue on Meta's API.<br /><br />You can check the current status from Meta's status page: https://metastatus.com/messenger<br /> <br />We'll get back to you as soon as we have more information from Meta.</p>tag:status.dimelo.com,2005:Incident/157645162023-01-30T23:01:26+01:002023-01-30T23:01:26+01:00Security Updates on Engage Communities<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>23:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>16:54</var> CET</small><br><strong>Scheduled</strong> - Starting January 30, 2023, 10:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />January 30, 2023, 10:00 PM CEST - January 30, 2023, 11:00 PM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/126090332022-10-25T12:16:01+02:002022-10-25T12:16:01+02:00Major disruptions on WhatsApp APIs<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:16</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved on WhatsApp Cloud API and messages are getting exported on Engage Digital as well.<br />Feel free to contact our support team if you're still having issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:09</var> CEST</small><br><strong>Monitoring</strong> - A portion of customers may not be able to receive messages and reply through WhatsApp channels.<br />This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api<br />Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.</p>tag:status.dimelo.com,2005:Incident/113141472022-10-24T23:00:28+02:002022-10-24T23:00:28+02:00Security Updates on Engage Communities<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:12</var> CEST</small><br><strong>Scheduled</strong> - Starting October 24, 2022, 10:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />October 24, 2022, 10:00 PM CEST - October 24, 2022, 11:00 PM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/124810512022-10-22T11:39:01+02:002022-10-22T11:59:23+02:00Major incident on WhatsApp API<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>11:39</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved on WhatsApp Cloud API and messages are getting exported on Engage Digital as well.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>07:39</var> CEST</small><br><strong>Monitoring</strong> - There is an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api<br />We are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.</p>tag:status.dimelo.com,2005:Incident/107979372022-08-11T10:45:28+02:002022-08-11T10:45:28+02:00Messages containing links can't be sent through Instagram Messaging<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>10:45</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved, customers can send links properly through Instagram Messaging.<br />Please report any related issue to our support team.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>09:50</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented by Facebook's team for this issue.<br />We are still monitoring the situation. If you still have issues, please contact our support team.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>17:24</var> CEST</small><br><strong>Identified</strong> - Customers using Instagram Messaging channels might get error messages when sending links to customers.<br />The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/</p>tag:status.dimelo.com,2005:Incident/103172952022-07-19T00:00:24+02:002022-07-19T00:00:25+02:00Security Updates on Engage Communities<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:40</var> CEST</small><br><strong>Scheduled</strong> - Starting July 18, 2022, 11:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />July 18, 2022, 11:00 PM CEST - July 18, 2022, 12:00 AM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/104121392022-06-27T13:55:45+02:002022-06-27T13:55:45+02:00Issues with Alchemer survey links<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>13:55</var> CEST</small><br><strong>Resolved</strong> - Situation is fixed on our partner's end.<br />End-users are able to access survey link without any problem again.<br />Please contact our support team if you notice anything not working correctly.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>Identified</strong> - Some end-users may encounter issues when trying to open the survey link.<br />A ticket has been opened to our survey partner and our team is currently investigating a solution to circumvent the issue.</p>tag:status.dimelo.com,2005:Incident/99045202022-06-14T00:00:23+02:002022-06-14T00:00:23+02:00Security Updates on Engage Communities<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:13</var> CEST</small><br><strong>Scheduled</strong> - Starting June 13, 2022, 11:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />June 13, 2022, 11:00 PM CEST - June 13, 2022, 12:00 AM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/100111692022-05-17T23:00:01+02:002022-05-17T23:00:01+02:00Whatsapp - some errors for outbound messages<p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Resolved</strong> - The incident on the Whatsapp API has been resolved. Situation has been stable since last update.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:36</var> CEST</small><br><strong>Monitoring</strong> - Situation seems to be recovering as error count is decreasing.<br />We are still monitoring the situation to make sure everything is back to normal.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:02</var> CEST</small><br><strong>Identified</strong> - Some outbound messages are failing because of an error returned by the Whatsapp APIs.<br />Issue has been identified and our team is currently working on a fix.</p>tag:status.dimelo.com,2005:Incident/81502142021-10-05T10:28:30+02:002021-10-05T10:28:30+02:00Massive incident on Facebook network impacting FB, IG, Whatsapp<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> CEST</small><br><strong>Resolved</strong> - Facebook closed the incident. Situation has been stable since last update.<br /><br />There are still have a limited number of FB account that can't resubscribe webhooks as api is returning 500 error. We are creating bug in FB about those cases.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>01:56</var> CEST</small><br><strong>Update</strong> - It seems that most of the FB network channels, including Instagram, Messenger and Whatsapp are back online and synchronize again.<br /><br />We are noticing on FB/Messenger/Instagram some rare accounts where Facebook apis are now returning error 500.<br />FB platform status page, https://status.fb.com/graph-api , indicates that situation is still degraded and they are still in the process of recovering from disruption.<br /><br />We'll keep incident open until Facebook declare situation is back to normal.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>00:11</var> CEST</small><br><strong>Update</strong> - We are noticing first signs of improvements on Facebook Messenger where inbound and outbound messages traffic seems to slowly recover.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>19:55</var> CEST</small><br><strong>Monitoring</strong> - Facebook, Instagram and Whatsapp all confirmed there is a problem on Twitter but did not provide any details nor any estimate for recovery.<br /><br />We are monitoring the situation, when those services and API are back, the messages agent have created in Engage Digital on those channels will be sent automatically.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:54</var> CEST</small><br><strong>Investigating</strong> - Problem is on Facebook side and seems to be global, it seems to be fairly low level (DNS). They have not communicated yet and their status page is also down.<br /><br />We are monitoring the situation and keep you updated in case we have more information.</p>tag:status.dimelo.com,2005:Incident/79010142021-09-02T14:31:06+02:002021-09-02T14:31:06+02:00Instagram App/Website/API seems to be facing issues<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:31</var> CEST</small><br><strong>Resolved</strong> - All instagram channels have recovered, contents have been reimported normally.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> CEST</small><br><strong>Update</strong> - We are seeing signs of recovery (reduced api error rate and downdetector is getting less notification), still no official communication from Instagram.<br /><br />We are still monitoring the situation.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>13:16</var> CEST</small><br><strong>Monitoring</strong> - Instagram is facing difficulties, no official communication has been sent out yet but mobile app and website are facing intermittent 500 error. Downdetector is confirming this. APIs are impacted too.<br /><br />Engage Digital will recover messages and history once Instagram is back online.</p>tag:status.dimelo.com,2005:Incident/78913402021-09-01T19:00:41+02:002021-09-01T19:00:41+02:00Survey answers not imported<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Resolved</strong> - The delayed surveyed responses have been imported. End user facing surveys were functionals during that time, only import of responses in Engage Digital was delayed.<br /><br />Only one of the two survey account that can be setup in Engage Digital was impacted. We are working with our supplier in order to avoid those delays to happen again in the future.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> CEST</small><br><strong>Identified</strong> - Some customers may be experiencing problems importing survey responses.<br /><br />The cause of the incident has been identified, we are actively working on a fix to correct this issue as soon as possible.</p>tag:status.dimelo.com,2005:Incident/76809592021-08-26T00:00:29+02:002021-08-26T00:00:29+02:00Security Updates on Engage Communities<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>16:34</var> CEST</small><br><strong>Scheduled</strong> - Starting August 25, 2021, 11:00 PM CEST, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />August 25, 2021, 11:00 PM CEST - August 26, 2021, 12:00 AM CEST (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>tag:status.dimelo.com,2005:Incident/70721932021-06-17T00:00:29+02:002021-06-17T00:00:29+02:00Security Updates on Engage Communities<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>09:51</var> CEST</small><br><strong>Scheduled</strong> - Starting June 16, 2021, 11:00 PM CET, RingCentral will perform a security maintenance on Engage Communities applications on European hosting.<br /><br />Maintenance Window:<br />June 16, 2021, 11:00 PM CET - June 17, 2021, 12:00 AM CET (1 hour)<br /><br />Expected Impact:<br /><br />Engage communities will be in maintenance mode for roughly 30 consecutive minutes within the maintenance window.<br /><br />If you have questions or concerns in advance of this event, please contact our Customer Support department at: support.engagedigital@ringcentral.com<br /><br />Thank you,<br /><br />RingCentral Engage Digital Team</p>