Whatsapp/Instagram synchronization errors
Incident Report for RingCentral Engage Digital
The incident on the Whatsapp and Instgram API has been resolved

All queued messages have been sent
Posted Mar 19, 2021 - 19:53 CET
We are seeing the recovery of message importing/exporting for Whatsapp and Instagram sources

We will continue monitoring to be sure the API for Whatsapp and Instagram has been fully restored
Posted Mar 19, 2021 - 19:28 CET
The API provided by Facebook for Whatsapp and Instagram are down.

This impacts Whatsapp and Instagram import/export of contents

We are monitoring the situation
Posted Mar 19, 2021 - 18:59 CET
This incident affected: Source Synchronization (Whatsapp synchronization, Instagram synchronization).